Intelligent business telephony
AI-driven voice that transforms conversations into insight, action and superior experiences. Designed to support your teams, not replace them.
AI-powered calls
Natural conversation
Actionable insights
Seamless integrations
Built to scale
AI-powered calls
Smarter conversations, guided by real-time insight
iwCONNECT uses AI to understand caller intent, sentiment and context as calls happen. Intelligent routing, live agent guidance and compliance prompts support and assist your teams (without replacing them). Every interaction is handled efficiently, accurately and consistently from first contact to resolution.
Natural conversation
Frictionless experiences from the very first hello
With no need for endless menus, callers can speak naturally, explaining what they need and iwCONNECT responds intelligently. This enables faster self-service, accurate routing to team members and smoother journeys that improve satisfaction and reduce call handling time.
Actionable insights
Turn voice data into measurable business intelligence
iwCONNECT captures, transcribes and analyses calls in real time. Sentiment analysis, call outcome tagging and searchable records reveal trends, risks and opportunities. This supports smarter decisions across your customer service, sales, compliance and operations teams.
Seamless integrations
Context-rich calls with everything in one place
Integrated CRM, ticketing and calendar tools give teams and agents instant visibility of customer history, open cases and availability during live calls. One-click updates keep records accurate and workflows unified while reducing admin, errors and handling times.
Built to scale
Enterprise-grade business telephony that works anywhere
Cloud-based and device-agnostic, iwCONNECT supports office, remote and hybrid teams with consistent performance. Built-in compliance controls, secure call recording and scalable infrastructure ensure reliability, resilience and growth, without complexity.
Your questions answered
Can I book a free iwCONNECT demo?
Yes. You can request a free iwCONNECT demonstration by completing the form below on this page or contacting John Horsman directly. We’ll tailor the demo to your organisation’s needs and priorities.
📧 john@iw.group
📞 07442 804 056
Where can I find out more about iwCONNECT?
You can download the iwCONNECT brochure for a detailed overview of the platform, its capabilities and the benefits of AI-driven business telephony.
What makes iwCONNECT different from traditional phone systems?
iwCONNECT goes beyond basic calling. It combines cloud telephony with AI, automation and integrations to support better conversations, faster resolution and smarter decision-making.
Does iwCONNECT replace people with AI?
No. iwCONNECT is designed to support and guide teams, not replace them. AI assists agents with insight, routing and guidance while people remain central to every interaction.
Can iwCONNECT scale as our organisation grows?
Absolutely. iwCONNECT is built to scale easily, supporting everything from small teams to large, complex organisations without disruption or hardware upgrades.
“The future of business telephony should be intelligent, connected and human-led. We’re using AI to support people, unlock insight and raise the standard of every conversation.“
John Horsman
Account Director